Customer Radar Blog

The Year of the Customer

10 January 2018

They say retail is dying. Brick and mortar stores are on the clock—closing in troves every day, it’s just a matter of time until everything has...

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Start 2018 with your reputation intact

27 December 2017

In today’s world, keeping your reputation intact is more important than ever.

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How to empower Christmas staff to be customer-loving

06 December 2017

Sales volumes double, even triple. Stock is flying off the shelves, and you’re staring down the barrel of making a third of the company’s annual...

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Looking at the past to predict the future: Five key Christmas customer experience trends

31 October 2017

They say history repeats itself. Even in today’s constant state of change, elements of this age-old saying continue to ring true, and at no time of...

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How to stay alive through customer satisfaction

27 September 2017

We all know what a bohemoth Netflix is – and how it and other streaming services have changed the face of TV and movie consumption.

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Adapt for the future with data driven decisions

14 September 2017

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.

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The key to winning at customer experience: Ask, Act, Improve

16 August 2017

Today’s business landscape is like none before.

Information is available at the touch of a button, and customer expectations are higher than ever. To...

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Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business...

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Measuring the pulse of business: Are you in real time?

10 July 2017

We’ve entered a new age of business. No longer does price or quality alone dictate a business’s success. Today’s deciding factor? Customer experience....

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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