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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

Customer Radar & ezyVet partner to help practices get fast feedback & Google reviews

09 March 2023

You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.

We’re excited to announce a partnership between Customer Radar and ezyVet - helping vet practices get fast customer feedback and grow their Google reviews. 

Customer Radar is a real-time customer feedback and Google reviews platform.  Developed with busy people in mind, Customer Radar is intuitive and easy to use – so you can focus on delivering great experiences that your customers will love. Even better, it takes only 90 seconds to set up in ezyVet! 

Know what your customers think in real-time
The Customer Radar ezyVet integration is quick and easy for your customers too. Customer Radar asks just two simple questions of your customers: how likely they are to recommend your practice, and why. 

The feedback is straightforward and gives instant insight into what your customers think, love, or could be improved based on their experience. 

Stop losing customers unnecessarily
It comes as no surprise that it costs a business up to 25x more to get a new customer than to retain an existing one. The trickiest part is that 96% of customers won’t complain - they just won’t come back. So, what can you do? The fix is easy enough: make it easy for your customers to tell you what they think about their experience.

Catch issues privately before they escalate online
With Customer Radar and ezyVet, it’s easy to communicate with customers directly and privately.

With real-time alerts, you’ll be notified as soon as feedback comes in. You can email or text message the customer directly from within the platform and a selection of reply templates make it quick to find the right response. Better still, team members with permission can also reply to customers, leave internal notes and close feedback tickets to show the customer has been looked after or issues have been resolved.

Automatically Grow your Google Reviews
As you’ll no doubt know, Google is the first point of contact for many people looking for a new vet, which makes it critical for engaging new customers. With 90% of customers now trusting online reviews as much as personal recommendations – it pays to have a strong online reputation so you can attract more customers. 

Customer Radar automatically invites customers to give a Google review after they’ve left feedback. More reviews, more often are key to helping you grow your online reputation - helping to attract more customers.

Empower your team to Think Like a Customer
By sharing customer success metrics like Net Promoter Score, discussing customer feedback and celebrating Google reviews, you’re actively keeping the customer at the centre of your vet practice every day. Celebrate team members that are providing great experiences, and coach those who can up their performance. 

4 Simple Steps 

  1. Your customers visit you for an appointment
  2. After a set time (default 1 hour), your customers are sent an invitation to provide feedback through ezyVet (powered by Customer Radar)
  3. You’ll receive an alert email as soon as your customers submit feedback
  4. From the Customer Radar dashboard, you can reply to your customer’s feedback, or share the feedback with your team to encourage great work.

You can select the appointment status and types that will send an invitation to your customers to submit feedback (e.g. Completed, Departed, Surgery, Grooming, Follow-up, etc). 

Customer Radar and ezyVet have made it super easy to set up and try with a no-risk 30-day free trial.

Get in touch today for more info on how to take control of your customer feedback and grow your Google reviews with Customer Radar and ezyVet.

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