Customer Radar Blog

Age of the New Customer

14 February 2018

The change in times - Consider what the traditional customer journey used to be until fairly recently: 


The CX difference – your guide to a successful customer experience strategy

09 February 2018

Take a good, hard look at your business. Are you customer-centric? Are you led by what your customer thinks, or by the bottom line?


Disruption is coming—are you ready?

23 January 2018

Close your eyes.


Top 5 reasons to engage your detractors

12 January 2018

Being customer-centric and focusing your efforts on the customer experience you offer is the best approach to serving your customers. Collecting...


The Year of the Customer

10 January 2018

They say retail is dying. Brick and mortar stores are on the clock—closing in troves every day, it’s just a matter of time until everything has...


Great customer experience how-to: Ask, Act, Improve

08 January 2018

Business today is not the way business has always been. Depending on what industry you’re in, chances are some of your competitors are cheaper. Or they...


Start 2018 with your reputation intact

27 December 2017

In today’s world, keeping your reputation intact is more important than ever.


Brace yourselves: 4 ways to prepare for Boxing Day retail

19 December 2017

It happens every holiday season. Some avoid it like the plague, and others are brave enough to dive in head first.


How to empower Christmas staff to be customer-loving

06 December 2017

Sales volumes double, even triple. Stock is flying off the shelves, and you’re staring down the barrel of making a third of the company’s annual...


How to create loyalty from Christmas shoppers’ customer experience

16 November 2017

The next few weeks represent a unique opportunity for your business. An opportunity you’d usually bend over backwards for, and pay exorbitant marketing...


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