Customer Radar Blog

How to create loyalty from Christmas shoppers’ customer experience

16 November 2017

The next few weeks represent a unique opportunity for your business. An opportunity you’d usually bend over backwards for, and pay exorbitant marketing...

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Looking at the past to predict the future: Five key Christmas customer experience trends

31 October 2017

They say history repeats itself. Even in today’s constant state of change, elements of this age-old saying continue to ring true, and at no time of...

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Are you ready? Why your Christmas should be customer-centric.

12 October 2017

It’s that time again. The time of year where everyone comes out of hibernation for a few months and spends all their money… Christmas. It goes without...

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How to stay alive through customer satisfaction

27 September 2017

We all know what a bohemoth Netflix is – and how it and other streaming services have changed the face of TV and movie consumption.

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Adapt for the future with data driven decisions

14 September 2017

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.

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The key to winning at customer experience: Ask, Act, Improve

16 August 2017

Today’s business landscape is like none before.

Information is available at the touch of a button, and customer expectations are higher than ever. To...

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Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business...

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Measuring the pulse of business: Are you in real time?

10 July 2017

We’ve entered a new age of business. No longer does price or quality alone dictate a business’s success. Today’s deciding factor? Customer experience....

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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Why it’s time to say goodbye to mystery shopping...

30 May 2017

For decades, mystery shopping has been the industry-standard form of gathering customer feedback and customer-centric businesses have relied on it to...

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