Customer Radar Blog

Data, today's language of business

14 September 2017

Adapt for the future with data driven decisions

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The key to winning at customer experience: Ask, Act, Improve

16 August 2017

Today’s business landscape is like none before.

Information is available at the touch of a button, and customer expectations are higher than ever. To...

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Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business...

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Measuring the pulse of business: Are you in real time?

10 July 2017

We’ve entered a new age of business. No longer does price or quality alone dictate a business’s success. Today’s deciding factor? Customer experience....

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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Why it’s time to say goodbye to mystery shopping...

30 May 2017

For decades, mystery shopping has been the industry-standard form of gathering customer feedback and customer-centric businesses have relied on it to...

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Does market research really give you the voice of your customers?

23 May 2017

In the past, when you’ve wanted to know what your customers think, you would have generally gone straight to a market research team. They would have...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Optimising Feedback

08 March 2017

 

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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