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Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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7 FAQs about Google Reviews

08 March 2023

Are you curious about how Google reviews can impact the growth and success of your clinic? It's a question we hear all the time! And if you're looking to manage your online reputation and boost your business, then you're in the right place. Keep reading as we dive into some frequently asked questions and help you navigate the world of online reviews.


  1.  How do Google reviews affect SEO and business growth? 
    The more high-quality reviews you have, the better chance you have of ranking higher in search results, which can attract more potential customers to your clinic. Additionally, reviews act as social proof and can influence whether or not someone decides to visit your clinic.

  2. How do I set up Google reviews for my clinic? 
    It's pretty simple! You'll need to create a Google My Business account and verify your business. Once your business is verified, you can start receiving reviews from your customers.

  3. How do I get more Google reviews? 
    Getting more Google reviews can really help your business, but it's not always easy to get customers to leave a review. One solution is to make it easy for customers to leave a review after giving feedback. For example, you can give them the option to post a review with just a simple click. This convenience helps your business and matters because research shows that 90% of future customers will check your reviews before buying or booking. The more reviews you have, the more likely you are to attract new customers.

  4. Can I stop unhappy customers from leaving a negative Google review?
    You might be wondering why businesses can't stop unhappy customers from leaving a negative review on Google. Well, Google has some pretty strict rules about reviews, and one of them is that they have to allow both good and bad reviews. If businesses tried to stop the negative ones, they could get in trouble and even face penalties. 

    To protect your ratings, consider implementing a customer feedback programme. This allows customers to give feedback privately and directly, helping you address the issues that led to bad reviews and make improvements.

  5. How can I get the perfect score on Google reviews? 
    We often find that the businesses we work with are aiming for a perfect score on Google reviews. However, did you know that having a few lower ratings with good responses from the business can actually be more believable? It shows that you care about your customers and are willing to listen to feedback and make improvements. So don't worry too much about striving for perfection – a mix of reviews can actually be a good thing!

  6. How do I respond to a negative review? 
    Unfortunately, negative reviews can happen even if you have a great business. Responding to a negative Google review can be tricky, but there are a few best practices that can help. 

    First and foremost, make sure you respond quickly to show the customer that you care about their feedback. And when you do respond, try to stay calm and professional, even if the review feels unfair. Let the customer know that you understand their concerns and offer a helpful solution. Remember, it's important not to get defensive or start an argument. Instead, try to take the conversation offline to a private channel, so you can work together to resolve the issue. 

    By following these tips, you can turn a negative review into a positive experience for both you and your customer.

  7. Should I respond to positive reviews too?
    Absolutely! Responding to positive online reviews is a great way to show your customers that you appreciate their support and feedback. It's a chance to thank them for taking the time to leave a review, and to highlight any specific comments or feedback that you found particularly helpful or encouraging. 

    Responding to positive reviews also helps to build a positive relationship with your customers, which can lead to increased loyalty and trust in your business. So, while it's important to respond to negative reviews, it's just as important to respond to positive ones as well!


At the end of the day, Google reviews are a vital part of your business's online reputation. By following best practices and building strong relationships with your customers, you can ensure that your business is well-positioned for success.

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