Customer Radar Blog

Are you ready? Why your Christmas should be customer-centric.

12 October 2017

It’s that time again. The time of year where everyone comes out of hibernation for a few months and spends all their money… Christmas. It goes without...


Does market research really give you the voice of your customers?

23 May 2017

In the past, when you’ve wanted to know what your customers think, you would have generally gone straight to a market research team. They would have...


Putting your most valuable asset first – your customers

11 November 2016

Online marketing blogger, and author of Web Marketing That Works, Toby Jenkins, posed the question in one of his blog posts; “if you don’t deliver...


Dealing with Customer Complaints

12 August 2016


You may remember the story that ran in newspapers across the country about Molten, a restaurant in Mt Eden, and how the restaurant had engaged with a...


The Power of Customer Voice

05 August 2016


The power has shifted towards the consumer, making customer experience all the more vital. Here we consider what we’ve seen in this space and what...


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