Customer Radar Blog

Top 5 reasons to engage your detractors

12 January 2018

Being customer-centric and focusing your efforts on the customer experience you offer is the best approach to serving your customers. Collecting...

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Is asking for feedback the doorway to negativity?

22 February 2017

You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you...

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Negative Customer Feedback – A Serious Problem or a Joke?

09 February 2017

Negative customer feedback is something a business can never truly escape from. It’s the wasp in the room, the Christmas decorations in October, or the...

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The Multipurpose ‘E’ – Why CEO's need to be Chief Experience Officers

09 January 2017

 

Customer experience isn’t just about being able to provide a good product or service. It’s more than that. It’s about the people behind delivering...

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Can you trust what you read? The honesty behind online review websites

18 November 2016

In today’s increasingly digital world, it has become vital for businesses to gain real-time insights into the challenges and opportunities that their...

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Dealing with Customer Complaints

12 August 2016

 

You may remember the story that ran in newspapers across the country about Molten, a restaurant in Mt Eden, and how the restaurant had engaged with a...

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