Customer Radar Blog

The key to winning at customer experience: Ask, Act, Improve

16 August 2017

Today’s business landscape is like none before.

Information is available at the touch of a button, and customer expectations are higher than ever. To...

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Measuring the pulse of business: Are you in real time?

10 July 2017

We’ve entered a new age of business. No longer does price or quality alone dictate a business’s success. Today’s deciding factor? Customer experience....

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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Is asking for feedback the doorway to negativity?

22 February 2017

You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you...

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Swinging pendulum

09 February 2017

It can be easy to get caught up with all the different theories and perspectives of how to run a business – and what opportunities you should pursue...

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"Accentuate the positives and eliminate the negatives!"

24 August 2016

 

Business is quite simple when you break it down, if you give your customers more of what they like and less of what they don't like, you will build a...

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"We are what we repeatedly do. Excellence then, is not an act, but a habit" - Aristotle

24 August 2016

 

Getting a good response rate is important to help you make better decisions on how you can improve your business. 

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Knowledge is Power

24 August 2016

 

Happy customers are profitable customers. By now your customer feedback should be showing you areas where your customers are most satisfied. This...

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