Customer Radar Blog

How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...

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Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Optimising Feedback

08 March 2017

 

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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Is asking for feedback the doorway to negativity?

22 February 2017

You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you...

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Swinging pendulum

09 February 2017

It can be easy to get caught up with all the different theories and perspectives of how to run a business – and what opportunities you should pursue...

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Ever tried filling a bath without the plug in?

09 February 2017

I recently heard an interview with a business owner who made a comment that “if you don’t have repeat customers you don’t have a sustainable business”....

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Negative Customer Feedback – A Serious Problem or a Joke?

09 February 2017

Negative customer feedback is something a business can never truly escape from. It’s the wasp in the room, the Christmas decorations in October, or the...

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Customer Feedback Software - The Next Generation - Update

10 January 2017

We've been busy developing a totally new Customer Radar software platform. We have taken on board all client feedback, and after more than 18 months of...

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