Customer Radar Blog

Growing reputation and loyalty with NPS

24 August 2018

As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement...

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Growing sales and retention with NPS

09 August 2018

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...

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Customer Experiences Don't End With A Sale - Patagonia Spotlight

03 August 2018

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...

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Building a great CX culture with NPS

25 July 2018

Sure, Net Promoter Score is a robust measure of a business’s customer experience and loyalty, as well as being a reasonably accurate predictor of...

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How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...

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Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Optimising Feedback

08 March 2017

 

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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Is asking for feedback the doorway to negativity?

22 February 2017

You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you...

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