Customer Radar Blog

5 Retail Trends from 2018 You Need to Embrace

23 October 2018

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well...


How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...


Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to...


Staying ahead the market with personalised CX

11 June 2018

Providing customers with a  personalised shopping experience is no longer a nice-to-have. In 2018 and ahead, retailers need to think about...


4 ways for retailers to crack the Chinese market with CX

16 May 2018

Every business’s dream is to crack the Chinese market. Capture just 0.01%, and you’re set for a successful business.


Top 5 Cities in the World – How They Did It

23 April 2018

There’s something incredibly powerful about a city: The buzz, the feeling of energy, connection, and possibility.


5 ways to improve customer experience in FMCG products

10 April 2018

Customer experience is increasingly becoming the difference between organisations that win, and organisations that become extinct.


Top 5 tourist destinations for Customer Experience

28 March 2018

Anyone who’s done any travel will know that it’s the people involved who make an experience incredible… or incredibly awful. Part of the beauty of...


Lessons from real estate: customer experience & referrals

15 March 2018

Sometimes you just can’t help but tell other people about it.


Calculating the ROI of your customer feedback

09 March 2018

Extracting the exact dollar value of the customer feedback data you collected is a bespoke scenario for every company so, unfortunately, a...


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