When it comes to appointment-based businesses, customer experience is just as (if not more) important than it is in any other business.

At a conference recently, I asked the audience to raise their hands if they knew what their business’s online reputation was right now. 

They say retail is dying. Brick and mortar stores are on the clock—closing in troves every day, it’s just a matter of time until everything has switched...

In today’s world, keeping your reputation intact is more important than ever.

Sales volumes double, even triple. Stock is flying off the shelves, and you’re staring down the barrel of making a third of the company’s annual revenue...

They say history repeats itself. Even in today’s constant state of change, elements of this age-old saying continue to ring true, and at no time of year...

We all know what a bohemoth Netflix is – and how it and other streaming services have changed the face of TV and movie consumption.

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business is...

We’ve entered a new age of business. No longer does price or quality alone dictate a business’s success. Today’s deciding factor? Customer experience....