Customer Radar Blog

5 Retail Trends from 2018 You Need to Embrace

23 October 2018

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well...


Overcoming Business Silos to Improve CX

16 October 2018

Have you ever bought something from a company and the process just felt too difficult to buy it? Chances are that you’ve come across a business where...


Using NPS to gain business insights

05 September 2018

Using smart Net Promoter feedback allows you to segment feedback data into insights belonging separately to promoters, passives and detractors. This...


Growing reputation and loyalty with NPS

24 August 2018

As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement...


Growing sales and retention with NPS

09 August 2018

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...


Customer Experiences Don't End With A Sale - Patagonia Spotlight

03 August 2018

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...


Building a great CX culture with NPS

25 July 2018

Sure, Net Promoter Score is a robust measure of a business’s customer experience and loyalty, as well as being a reasonably accurate predictor of...


How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...


Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to...


Staying ahead the market with personalised CX

11 June 2018

Providing customers with a  personalised shopping experience is no longer a nice-to-have. In 2018 and ahead, retailers need to think about...


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