It’s that time again. The time of year where everyone comes out of hibernation for a few months and spends all their money… Christmas. It goes without...

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business is...

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed, demoralised,...

For decades, mystery shopping has been the industry-standard form of gathering customer feedback and customer-centric businesses have relied on it to get...

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that make...

I recently heard an interview with a business owner who made a comment that “if you don’t have repeat customers you don’t have a sustainable business”....

We've been busy developing a totally new Customer Radar software platform. We have taken on board all client feedback, and after more than 18 months of...