Customer Radar Blog

Overcoming Business Silos to Improve CX

16 October 2018

Have you ever bought something from a company and the process just felt too difficult to buy it? Chances are that you’ve come across a business where...


Using NPS to gain business insights

05 September 2018

Using smart Net Promoter feedback allows you to segment feedback data into insights belonging separately to promoters, passives and detractors. This...


Growing reputation and loyalty with NPS

24 August 2018

As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement...


Growing sales and retention with NPS

09 August 2018

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...


Customer Experiences Don't End With A Sale - Patagonia Spotlight

03 August 2018

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...


Brace yourselves: 4 ways to prepare for Boxing Day retail

19 December 2017

It happens every holiday season. Some avoid it like the plague, and others are brave enough to dive in head first.


Are you ready? Why your Christmas should be customer-centric.

12 October 2017

It’s that time again. The time of year where everyone comes out of hibernation for a few months and spends all their money… Christmas. It goes without...


Adapt for the future with data driven decisions

14 September 2017

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.


Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business...


Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...


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