Today’s business landscape is like none before.Information is available at the touch of a button, and customer expectations are higher than ever. To...

When it comes to appointment-based businesses, customer experience is just as (if not more) important than it is in any other business.

One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...

Since the emergence of the internet, smartphones and online shopping, we’ve seen a change in the way consumers shop, with faster transactions and easy...

Have you ever bought something from a company and the process just felt too difficult to buy it? Chances are that you’ve come across a business where the...

Using smart Net Promoter feedback allows you to segment feedback data into insights belonging separately to promoters, passives and detractors. This...

As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement and...

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...

It happens every holiday season. Some avoid it like the plague, and others are brave enough to dive in head first.