Customer Radar Blog

Brace yourselves: 4 ways to prepare for Boxing Day retail

19 December 2017

It happens every holiday season. Some avoid it like the plague, and others are brave enough to dive in head first.

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Are you ready? Why your Christmas should be customer-centric.

12 October 2017

It’s that time again. The time of year where everyone comes out of hibernation for a few months and spends all their money… Christmas. It goes without...

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Adapt for the future with data driven decisions

14 September 2017

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.

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Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business...

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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Why it’s time to say goodbye to mystery shopping...

30 May 2017

For decades, mystery shopping has been the industry-standard form of gathering customer feedback and customer-centric businesses have relied on it to...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Optimising Feedback

08 March 2017

 

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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Ever tried filling a bath without the plug in?

09 February 2017

I recently heard an interview with a business owner who made a comment that “if you don’t have repeat customers you don’t have a sustainable business”....

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