Customer Radar Blog

Four ways to create change in your organisation - today

26 February 2018

A few decades ago, Kodak was a household name.

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Age of the New Customer

14 February 2018

The change in times - Consider what the traditional customer journey used to be until fairly recently: 

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The CX difference – your guide to a successful customer experience strategy

09 February 2018

Take a good, hard look at your business. Are you customer-centric? Are you led by what your customer thinks, or by the bottom line?

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Feedback: The bearer of great news?

23 June 2017

Opening the door to feedback can be a daunting process. No one enjoys those conversations with customers where you leave feeling embarrassed,...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that...

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Trust – the cornerstone of every relationship

16 December 2016

 

For a relationship to be successful there must be trust. This is especially true when it comes to business relationships. Every brand is in the...

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How Culture Impacts Customer Experience

21 September 2016

 

Continuously improving your customer experience is a no brainer. But all too often, the staff providing these experiences are overlooked. Improving...

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"We are what we repeatedly do. Excellence then, is not an act, but a habit" - Aristotle

24 August 2016

 

Getting a good response rate is important to help you make better decisions on how you can improve your business. 

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