Customer Radar Blog

Details that can make or break your customer experience

31 January 2019

While you can’t control the mood of your customer as they walk into your store, you can influence their mood for the better before they leave. You...

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Using benchmarking to improve your customer experience

17 January 2019

Sales and losses are easy for businesses to measure because there are numbers to analyse and compare year to year. Improvements or declining...

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Smart NPS: Taking customer feedback a step further

03 January 2019

Since the 90s, the internet has cemented itself as an integral portal in the lives of all consumers. Alongside it, other technologies and platforms...

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Personalisation: The key to enhancing customers' shopping experience?

20 December 2018

Since the emergence of the internet, smartphones and online shopping, we’ve seen a change in the way consumers shop, with faster transactions and...

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2019 - Year of the Customer

12 December 2018

As 2018 comes to a close we are all turning our attention to 2019. As with every year, we set our plans and goals for the year and most business have...

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CX in 2019: Catering for millennial customers

08 November 2018

The new wave of younger customers has been challenging the paradigms of what is required of businesses when it comes to customer experience. Call them...

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Boosting business growth with employee engagement

07 November 2018

There are no positive customer outcomes without engaged employees who care. We often get caught up in measuring and analysing customer experiences...

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Preventing customer churn through feedback

06 November 2018

No business wants customers to leave, that’s common sense. But, in order to keep as many customers as possible, businesses need to know what customers...

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5 reasons why customer feedback is important

30 October 2018

What is customer feedback?

Customer feedback is information provided by customers about a business, after using their products or services, or about...

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5 Retail Trends from 2018 You Need to Embrace

23 October 2018

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well...

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