Customer Radar Blog

Top 5 Cities in the World – How They Did It

23 April 2018

There’s something incredibly powerful about a city: The buzz, the feeling of energy, connection, and possibility.


5 ways to improve customer experience in FMCG products

10 April 2018

Customer experience is increasingly becoming the difference between organisations that win, and organisations that become extinct.


Top 5 tourist destinations for Customer Experience

28 March 2018

Anyone who’s done any travel will know that it’s the people involved who make an experience incredible… or incredibly awful. Part of the beauty of...


Lessons from real estate: customer experience & referrals

15 March 2018

Sometimes you just can’t help but tell other people about it.


Calculating the ROI of your customer feedback

09 March 2018

Extracting the exact dollar value of the customer feedback data you collected is a bespoke scenario for every company so, unfortunately, a...


Four ways to create change in your organisation - today

26 February 2018

A few decades ago, Kodak was a household name.


Age of the New Customer

14 February 2018

The change in times - Consider what the traditional customer journey used to be until fairly recently: 


The CX difference – your guide to a successful customer experience strategy

09 February 2018

Take a good, hard look at your business. Are you customer-centric? Are you led by what your customer thinks, or by the bottom line?


Disruption is coming—are you ready?

23 January 2018

Close your eyes.


Top 5 reasons to engage your detractors

12 January 2018

Being customer-centric and focusing your efforts on the customer experience you offer is the best approach to serving your customers. Collecting...


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