Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...

Businesses all over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those...

Did you know that 85% of consumers think online reviews more than three months old are irrelevant? Now ask yourself - how regularly does my business...

Net Promoter Score (NPS) is a useful tool to calculate customers’ satisfaction with a business - and, even better, there’s a strong correlation between a...

Businesses use data like Net Promoter Scores (NPS) to help calculate customer satisfaction - but can it be used as a reliable tool for measuring and...

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

With an abundance of international retailers accessible to anyone, customer experience has become increasingly important as a means to stand out from the...

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well in...

You’ve developed a great team, set achievable targets and have all the necessary infrastructure in place. As a result, your business should be humming......

There’s never been a better time to be a consumer. In our digitally-connected world, it’s easy to compare products and services, and switching between...