Customer Radar Blog

Keep ‘em coming back: how to retain customers in appointment businesses

25 August 2021

When it comes to appointment-based businesses, customer experience is just as (if not more) important than it is in any other business.

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Every day, your business’s goodwill is at stake

25 August 2021

At a conference recently, I asked the audience to raise their hands if they knew what their business’s online reputation was right now. 

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3 NPS myths affecting your business

06 March 2020

Businesses use data like Net Promoter Scores (NPS) to help calculate customer satisfaction - but can it be used as a reliable tool for measuring and...

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Customer experience is key when developing a loyalty programme

19 February 2020

Converting casual shoppers into loyal, repeat customers is the holy grail of business success. Of course, it’s much easier said than done. So what can...

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Your guide to successfully dealing with customer complaints

29 January 2020

While having happy customers 100% of the time might sound like business utopia, the reality is that complaints happen. Only a small group of customers...

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Building a better customer experience with NPS

23 January 2020

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

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The bounty of bargain hunters

14 January 2020

One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...

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Spotlight on retail - how great customer experience drives customer retention

19 December 2019

With an abundance of international retailers accessible to anyone, customer experience has become increasingly important as a means to stand out from...

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Setting up for success this silly season

10 December 2019

Christmas is officially here, and like every year, I feel as though we’re all confused about how it got here so quickly. But whether you’re prepped for...

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5 Retail Trends from 2018 You Need to Embrace

05 December 2019

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well...

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