5 Ways Veterinary Clinics Can Get More Happy Customers & Google Reviews

16 June 2022

Veterinary practices are uniquely important, and not least of all because they help bridge the gap between the animals that are so special to our lives,...

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Business Growth and Retention Using Net Promoter Score (NPS)

17 May 2022

Did you know that Net Promoter Score (NPS) is one of the most accurate predictors of business success? It makes sense really - the higher your business’s...

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Building a Better Customer Experience with Net Promoter Score (NPS)

03 May 2022

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

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Every Day, Your Business’s Goodwill is at Stake

19 April 2022

Customer Radar founder, Mat Wylie, shares his take on online reputation and its importance for business. 

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6 Customer Experience Tips to Grow Your Business

05 April 2022

Customer expectations are high. The ability to search online for at least a handful of different options for most products and services has made it tricky...

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Net Promoter Score vs Customer Satisfaction Surveys: How Do They Compare?

22 March 2022

Speak to anyone about customer feedback or engagement, and the words “Net Promoter Score” or “NPS” will no doubt feature. Over the past few years, NPS has...

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Turn Great Customer Experience into Online Reviews

08 March 2022

At Customer Radar we know that customer experience is the most important driver of business reputation today, particularly online. But it’s not just us, a...

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Smart Net Promoter Scores (NPS): Taking Customer Feedback Further

22 February 2022

Since the 90s, the internet has cemented itself as an integral portal in the lives of all consumers. Alongside it, other technologies and platforms like...

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How to Measure Customer Experience Using Net Promoter Score (NPS)

08 February 2022

Your business has developed a great team, set achievable targets and has all the necessary infrastructure in place. As a result, business should be...

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Build a Customer Experience Culture with Net Promoter Score (NPS)

25 January 2022

Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...

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