Did you know that Net Promoter Score (NPS) is one of the most accurate predictors of business success? It makes sense really - the higher your business’s...

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

Customer Radar founder, Mat Wylie, shares his take on online reputation and its importance for business. 

Customer expectations are high. The ability to search online for at least a handful of different options for most products and services has made it tricky...

Speak to anyone about customer feedback or engagement, and the words “Net Promoter Score” or “NPS” will no doubt feature. Over the past few years, NPS has...

At Customer Radar we know that customer experience is the most important driver of business reputation today, particularly online. But it’s not just us, a...

Since the 90s, the internet has cemented itself as an integral portal in the lives of all consumers. Alongside it, other technologies and platforms like...

Your business has developed a great team, set achievable targets and has all the necessary infrastructure in place. As a result, business should be...

Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...

Businesses all over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those...