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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

The key to winning at customer experience: Ask, Act, Amplify

12 December 2022

Today’s business landscape is like none before.Information is available at the touch of a button, and customer expectations are higher than ever. To...


5 Ways Veterinary Clinics Can Get More Happy Customers & Google Reviews

16 June 2022

Veterinary practices are uniquely important, and not least of all because they help bridge the gap between the animals that are so special to our lives,...


Building a Better Customer Experience with Net Promoter Score (NPS)

03 May 2022

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...


Every Day, Your Business’s Goodwill is at Stake

19 April 2022

Customer Radar founder, Mat Wylie, shares his take on online reputation and its importance for business. 


6 Customer Experience Tips to Grow Your Business

05 April 2022

Customer expectations are high. The ability to search online for at least a handful of different options for most products and services has made it tricky...


Net Promoter Score vs Customer Satisfaction Surveys: How Do They Compare?

22 March 2022

Speak to anyone about customer feedback or engagement, and the words “Net Promoter Score” or “NPS” will no doubt feature. Over the past few years, NPS has...


Turn Great Customer Experience into Online Reviews

08 March 2022

At Customer Radar we know that customer experience is the most important driver of business reputation today, particularly online. But it’s not just us, a...


Smart Net Promoter Scores (NPS): Taking Customer Feedback Further

22 February 2022

Since the 90s, the internet has cemented itself as an integral portal in the lives of all consumers. Alongside it, other technologies and platforms like...


How to Measure Customer Experience Using Net Promoter Score (NPS)

08 February 2022

Your business has developed a great team, set achievable targets and has all the necessary infrastructure in place. As a result, business should be...


Build a Customer Experience Culture with Net Promoter Score (NPS)

25 January 2022

Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...


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Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...


You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.


Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...