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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

Spotlight on retail - how great customer experience drives customer retention

19 December 2019

With an abundance of international retailers accessible to anyone, customer experience has become increasingly important as a means to stand out from the...

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Growing reputation and loyalty with NPS

24 August 2018

As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement and...

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Growing sales and retention with NPS

09 August 2018

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...

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Customer Experiences Don't End With A Sale - Patagonia Spotlight

03 August 2018

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...

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Building a great CX culture with NPS

25 July 2018

Sure, Net Promoter Score is a robust measure of a business’s customer experience and loyalty, as well as being a reasonably accurate predictor of future...

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How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...

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Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to your...

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Where does feedback fit into your business?

24 March 2017

Fairly obviously, we’re big believers in the power of customer feedback. If you want to be truly customer-centric, then knowing what your customers...

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Optimising Feedback

08 March 2017

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

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Could feedback data shape your business?

08 March 2017

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that make...

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Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...

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You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.

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Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...

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