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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

The bounty of bargain hunters

14 January 2020

One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...

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Setting up for success this silly season

10 December 2019

Christmas is officially here, and like every year, I feel as though we’re all confused about how it got here so quickly. But whether you’re prepped for...

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5 Retail Trends from 2018 You Need to Embrace

05 December 2019

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well in...

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2019 - Year of the Customer

12 December 2018

As 2018 comes to a close we are all turning our attention to 2019. As with every year, we set our plans and goals for the year and most business have...

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CX in 2019: Catering for millennial customers

08 November 2018

The new wave of younger customers has been challenging the paradigms of what is required of businesses when it comes to customer experience. Call them...

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Boosting business growth with employee engagement

07 November 2018

There are no positive customer outcomes without engaged employees who care. We often get caught up in measuring and analysing customer experiences through...

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Preventing customer churn through feedback

06 November 2018

No business wants customers to leave, that’s common sense. But, in order to keep as many customers as possible, businesses need to know what customers...

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5 reasons why customer feedback is important

30 October 2018

What is customer feedback?

Customer feedback is information provided by customers about a business, after using their products or services, or about their...

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How to WIN at online reviews

18 July 2018

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...

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Customer Complaint Strategies - S.O.S. & G.O.

12 July 2018

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to your...

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Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...

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You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.

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Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...

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