One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...
moreChristmas is officially here, and like every year, I feel as though we’re all confused about how it got here so quickly. But whether you’re prepped for...
moreFew retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well in...
moreAs 2018 comes to a close we are all turning our attention to 2019. As with every year, we set our plans and goals for the year and most business have...
moreThe new wave of younger customers has been challenging the paradigms of what is required of businesses when it comes to customer experience. Call them...
moreThere are no positive customer outcomes without engaged employees who care. We often get caught up in measuring and analysing customer experiences through...
moreNo business wants customers to leave, that’s common sense. But, in order to keep as many customers as possible, businesses need to know what customers...
moreWhat is customer feedback?
Customer feedback is information provided by customers about a business, after using their products or services, or about their...
moreNews about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...
moreWe recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to your...
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