Today’s business landscape is like none before.Information is available at the touch of a button, and customer expectations are higher than ever. To...

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

Customer expectations are high. The ability to search online for at least a handful of different options for most products and services has made it tricky...

At Customer Radar we know that customer experience is the most important driver of business reputation today, particularly online. But it’s not just us, a...

Since the 90s, the internet has cemented itself as an integral portal in the lives of all consumers. Alongside it, other technologies and platforms like...

Your business has developed a great team, set achievable targets and has all the necessary infrastructure in place. As a result, business should be...

Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...

Businesses all over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those...

Segmenting customers into detractors, passives and promoters can help your business recognise the unique challenges and opportunities of dealing with...

Did you know that 85% of consumers think online reviews more than three months old are irrelevant? Now ask yourself - how regularly does my business...