Customer Radar Blog

What is NPS?

16 August 2016

What is NPS, or Net Promoter 
Customer Radar feedback is measured using Net Promoter Score (NPS).

NPS is an internationally recognised measure of the power and quality of "word of mouth" using one simple question: 

How likely are you to recommend us
to family, friends or colleagues? 

This allows companies to track each customer experience as a promoter, passive or detractor, which in turn, produces a clear measure of your company's performance through your customers' eyes. 


The NPS score is a simple calculation

Promoter %  -  Detractor %  =  NPS Score

Click here to learn more, watch a 2 minute video on understanding NPS. 

More How to's will follow  to further assist you to get the best out of Customer Radar and the feedback that your customers provide you.

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