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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

The key to winning at customer experience: Ask, Act, Amplify

5 Ways Veterinary Clinics Can Get More Happy Customers & Google Reviews

Building a Better Customer Experience with Net Promoter Score (NPS)

Every Day, Your Business’s Goodwill is at Stake

6 Customer Experience Tips to Grow Your Business

Net Promoter Score vs Customer Satisfaction Surveys: How Do They Compare?

Turn Great Customer Experience into Online Reviews

Smart Net Promoter Scores (NPS): Taking Customer Feedback Further

How to Measure Customer Experience Using Net Promoter Score (NPS)

Build a Customer Experience Culture with Net Promoter Score (NPS)

How Are You Measuring Customer Experience?

NPS: How to do Business with Detractors, Passives and Promoters

Take Control of Your Business’s Online Reputation in 2022

3 Ways Net Promoter Score (NPS) Can Boost Business

Measuring Customer Experience and Satisfaction with NPS

Keep ‘em coming back: how to retain customers in appointment businesses

Every day, your business’s goodwill is at stake

3 NPS myths affecting your business

Customer experience is key when developing a loyalty programme

Your guide to successfully dealing with customer complaints

Building a better customer experience with NPS

The bounty of bargain hunters

Spotlight on retail - how great customer experience drives customer retention

Setting up for success this silly season

5 Retail Trends from 2018 You Need to Embrace

6 customer experience tips to help grow your business

NPS demystified - what does it mean and how does it work?

3 ways your business can improve its customer experience

Details that can make or break your customer experience

Using benchmarking to improve your customer experience

Smart NPS: Taking customer feedback a step further

Personalisation: The key to enhancing customers' shopping experience?

2019 - Year of the Customer

CX in 2019: Catering for millennial customers

Boosting business growth with employee engagement

Preventing customer churn through feedback

5 reasons why customer feedback is important

Overcoming Business Silos to Improve CX

Using NPS to gain business insights

Growing reputation and loyalty with NPS

Growing sales and retention with NPS

Customer Experiences Don't End With A Sale - Patagonia Spotlight

Building a great CX culture with NPS

How to WIN at online reviews

Customer Complaint Strategies - S.O.S. & G.O.

Staying ahead the market with personalised CX

4 ways for retailers to crack the Chinese market with CX

Top 5 Cities in the World – How They Did It

5 ways to improve customer experience in FMCG products

Top 5 tourist destinations for Customer Experience

Lessons from real estate: customer experience & referrals

Calculating the ROI of your customer feedback

Four ways to create change in your organisation - today

Age of the New Customer

The CX difference – your guide to a successful customer experience strategy

Disruption is coming—are you ready?

Top 5 reasons to engage your detractors

The Year of the Customer

Great customer experience how-to: Ask, Act, Improve

Start 2018 with your reputation intact

Brace yourselves: 4 ways to prepare for Boxing Day retail

How to empower Christmas staff to be customer-loving

How to create loyalty from Christmas shoppers’ customer experience

Looking at the past to predict the future: Five key Christmas customer experience trends

Are you ready? Why your Christmas should be customer-centric.

How to stay alive through customer satisfaction

Adapt for the future with data driven decisions

Do you have a customer champion in your business?

Measuring the pulse of business: Are you in real time?

Feedback: The bearer of great news?

Why it’s time to say goodbye to mystery shopping...

Does market research really give you the voice of your customers?

Where does feedback fit into your business?

Optimising Feedback

Could feedback data shape your business?

Is asking for feedback the doorway to negativity?

Swinging pendulum

Ever tried filling a bath without the plug in?

Negative Customer Feedback – A Serious Problem or a Joke?

Customer Feedback Software - The Next Generation - Update

Looking future-tech at the goldmine of customer feedback

The Multipurpose ‘E’ – Why CEO's need to be Chief Experience Officers

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