Customer Radar Blog

Customer experience is key when developing a loyalty programme

19 February 2020

Converting casual shoppers into loyal, repeat customers is the holy grail of business success. Of course, it’s much easier said than done. So what can...

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Your guide to successfully dealing with customer complaints

29 January 2020

While having happy customers 100% of the time might sound like business utopia, the reality is that complaints happen. Only a small group of customers...

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Building a better customer experience with NPS

23 January 2020

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...

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The bounty of bargain hunters

14 January 2020

One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...

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Spotlight on retail - how great customer experience drives customer retention

19 December 2019

With an abundance of international retailers accessible to anyone, customer experience has become increasingly important as a means to stand out from...

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Setting up for success this silly season

10 December 2019

Christmas is officially here, and like every year, I feel as though we’re all confused about how it got here so quickly. But whether you’re prepped for...

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5 Retail Trends from 2018 You Need to Embrace

05 December 2019

Few retail trends have risen to prominence this year, reshaping the way we sell, we buy and the way we think about entire B2C interactions. We are well...

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6 customer experience tips to help grow your business

05 December 2019

Customer expectations are high. The ability to search online for at least a handful of different options for most products and services has made it...

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NPS demystified - what does it mean and how does it work?

05 December 2019

You’ve developed a great team, set achievable targets and have all the necessary infrastructure in place. As a result, your business should be...

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3 ways your business can improve its customer experience

14 November 2019

There’s never been a better time to be a consumer. In our digitally-connected world, it’s easy to compare products and services, and switching between...

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