Customer Radar Blog

Take Control of Your Business’s Online Reputation in 2022

07 December 2021

Did you know that 85% of consumers think online reviews more than three months old are irrelevant? Now ask yourself - how regularly does my business...


3 Ways Net Promoter Score (NPS) Can Boost Business

23 November 2021

Net Promoter Score (NPS) is a useful tool to calculate customers’ satisfaction with a business - and, even better, there’s a strong correlation between...


Measuring Customer Experience and Satisfaction with NPS

09 November 2021

For those working in the service industry, you may have wondered how customer satisfaction and experience is measured.  This art is not actually...


Keep ‘em coming back: how to retain customers in appointment businesses

25 August 2021

When it comes to appointment-based businesses, customer experience is just as (if not more) important than it is in any other business.


Every day, your business’s goodwill is at stake

25 August 2021

At a conference recently, I asked the audience to raise their hands if they knew what their business’s online reputation was right now. 


3 NPS myths affecting your business

06 March 2020

Businesses use data like Net Promoter Scores (NPS) to help calculate customer satisfaction - but can it be used as a reliable tool for measuring and...


Customer experience is key when developing a loyalty programme

19 February 2020

Converting casual shoppers into loyal, repeat customers is the holy grail of business success. Of course, it’s much easier said than done. So what can...


Your guide to successfully dealing with customer complaints

29 January 2020

While having happy customers 100% of the time might sound like business utopia, the reality is that complaints happen. Only a small group of customers...


Building a better customer experience with NPS

23 January 2020

With minimal barriers to entry in today’s digital marketplace, competition is fierce. As a result, keeping your business ahead of the pack calls for...


The bounty of bargain hunters

14 January 2020

One thing is certain about us: we love a bargain. Especially after the madness of the December rush, we’re quick to get into stores and check out the...


Recent Posts

Subscribe to our blog